Challenges & Solutions
Why Security and Compliance?
Challenges
Failure to protect customer data can lead to security breaches.
Businesses face legal risks without GDPR compliance.
Unrestricted access to internal data increases the risk of misuse.
When access and changes aren't tracked, accountability is lost.
Solutions
End-to-end encryption protects customer data across voice, chat, and email, ensuring only the intended parties can access the information.
GDPR-ready features help collect user consent, manage personal data, and maintain clear records for audits.
Role-based access control sets limits on who can view or use customer data, ensuring employees only access what they need.
Audit logs and access tracking record who did what and when, giving you a clear view of system activity and helping maintain full accountability.
Platform Advantage
Key Features & Benefits
Secure every conversation, build customer trust, and stay audit-ready, without adding complexity. Arcsip’s built-in security and compliance tools make it easy to protect data, manage user access, and meet regulatory standards.
Data Encryption
All messages and support tickets are secured with end-to-end encryption, ensuring that only authorized parties can access it.
Data is encrypted both at rest and in transit using strong encryption protocols with centralized key management.
GDPR Compliance Tools
Built-in tools for consent tracking and data erasure make it simple to handle user privacy requests
Audit-ready access logs provide full visibility into how and when customer data is used
Role-Based Access Control (RBAC)
Assign user permissions based on roles, such as admin, agent, or supervisor, ensuring each member only sees the data relevant to their job.
Sensitive conversations and reports are protected by restricting access to only those who need it.
Audit Logs
Get full visibility into who accessed what and when, making it easy to monitor activity across your platform.
Keep records of changes to key settings and configurations, and help you stay ready for audits at any time.
Industry Benefits
Industry-Specific Use Cases
Retail & E-commerce
Use automated outbound calls and IVR to handle order updates, follow-ups on abandoned carts, and delivery alerts which enhance customer experience.
30%
Tickets Drop
20%
Purchases Increase
Healthcare & Telemedicine
Automatically send secure reminders for appointments, medication refills, and follow-ups, while ensuring HIPAA compliance through call recording and audits.
40%
No-shows Drop
3x
HIPAA Improved
Banking & Financial Services
Leverage skill-based routing to automate fraud alerts, KYC verification, and loan processing, boosting agent efficiency and customer confidence with compliant monitoring.
50%
Verification Speeds-up
25%
Customer Satisfaction
Travel & Hospitality
Send automated booking confirmations, cancellations, and feedback surveys, prioritizing VIP guests through skill-based routing and queue controls.
45%
Guest Communication Improves
20%
Upsells Increase
BPO & Customer Support
Centralize inbound and outbound calls across multiple clients, using call monitoring, whisper coaching, and audit logs to ensure quality and SLA compliance.
60%
Agent Efficiency Up
35%
Resolution Time Decrease
Testimonials
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