Intelligent Automation That Drives Success

Challenges & Solutions

Why Arcsip Smart Automation Works

Challenges

Agents lack context leads to repetitive questions and frustrate customers

Consistent and slow feedback affects customer experience.

Missed or poorly timed sales follow-ups lead to lost revenue.

Staffing decisions are reactive and inefficient.

Solutions

Real-time context gives agents instant access to a customer’s conversation history, sentiment, and issues for faster and personalized support.

Automated CSAT and NPS surveys trigger at the right moments, delivering consistent, real-time feedback that’s fast and actionable.

Sales engagement automation triggers timely follow-ups, smart reminders, and lead prioritization to improve conversions and keep teams focused on closing deals.

Workforce forecasting uses historical data and predictive analytics to anticipate demand, enabling smart staffing decisions and consistent support delivery.

Platform Advantage

Key Features & Benefits

Drive smarter operations with insights and automation across support, sales, and business workflows.

Real-Time Customer Context

Get a complete, unified view of each customer’s history, journey, and sentiment in real-time.

Deliver context-rich data smoothly within agent workflows to enable personalized and efficient interactions.

CSAT/NPS Surveys

Automatically trigger surveys after interactions to capture customer feedback effectively.

Access real-time reports that reveal trends and performance scores for actionable insights.

Workforce Forecasting

Forecast future support and sales volumes by analyzing historical trends for smarter resource planning.

Receive intelligent shift recommendations and scheduling guidance to align staffing with predicted demand.

Sales Engagement Tools

Automate task creation and follow-ups to keep your sales process working smoothly.

Use lead scoring and pipeline visualization to prioritize prospects and track progress professionally.

Industry Benefits

Industry-Specific Use Cases

Retail & E-commerce

Use automated outbound calls and IVR to handle order updates, follow-ups on abandoned carts, and delivery alerts which enhance customer experience.

30%

Tickets Drop

20%

Purchases Increase

Healthcare & Telemedicine

Automatically send secure reminders for appointments, medication refills, and follow-ups, while ensuring HIPAA compliance through call recording and audits.

40%

No-shows Drop

3x

HIPAA Improved

Banking & Financial Services

Leverage skill-based routing to automate fraud alerts, KYC verification, and loan processing, boosting agent efficiency and customer confidence with compliant monitoring.

50%

Verification Speeds-up

25%

Customer Satisfaction

Travel & Hospitality

Send automated booking confirmations, cancellations, and feedback surveys, prioritizing VIP guests through skill-based routing and queue controls.

45%

Guest Communication Improves

20%

Upsells Increase

BPO & Customer Support

Centralize inbound and outbound calls across multiple clients, using call monitoring, whisper coaching, and audit logs to ensure quality and SLA compliance.

60%

Agent Efficiency Up

35%

Resolution Time Decrease

Testimonials

Trusted by Businesses Like Yours

“ It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text ”

Matt Williams, Long established fact that a reader

March 21, 2024

Sarah Johnson, Business Owner, NYC

April 02, 2024

Empower your business with data-driven tools designed for flawless communication. Start making informed decisions that drive growth and loyalty.